Total Cost of Ownership….
Total Cost of Ownership
According to a 2003 Gartner report, the TCO of a well-managed desktop solution can be 37 percent less than that of an unmanaged one. That includes the original price of each system and the costs of deployment, internal upgrades, maintenance, and technical support throughout the life of the systems. A typical desk-side support visit can cost from $150 to $300, depending on the time needed to resolve the call. For businesses with a thousand or more desktops, deployment and support costs can easily run into the millions if left unmanaged.
Through the use of preinstalled management agents and remote diagnostic and monitoring software, IT administrators can take steps to resolve potential system failures before they occur—without ever having to leave their desks. In cases where an entire department requires an operating system or BIOS update, IT can make the changes to the original image for that specific group, known as the gold image, and update the entire department remotely at a time when the systems are inactive.
Productivity goes hand in hand with the cost of ownership, but is difficult to measure in terms of dollars. Simply put, lost user productivity due to system downtime will raise the TCO of that system. A managed-desktop solution provides the tools necessary for IT staff to minimize downtime, through constant monitoring and predictive failure alerts, remote data- recovery capabilities, and the ability to take control of a system without user intervention.
Another major factor in calculating TCO is the desktop life cycle, or the amount of time before the system can no longer handle the workload. Generally, managed desktops have a three- to four-year life cycle, depending largely on the system’s upgradability and the introduction of more power-hungry applications.
It might be tempting to choose desktops based solely on price, but this can cost you more money over the long haul. If a system requires constant upgrades to meet the workload, the cost of ownership will continue to rise, especially in older systems where upgrade options are limited. It’s important to consider investing in the most current technology in order to meet future demands. Look for systems that have the latest processors and chipsets, with support for emerging technologies that have wide industry acceptance, such as DDR2 memory and PCI Express. But beware of buying more than your employees need. An entry-level data clerk does not need a multi-CPU system.